Customer Service Workshops for Travel, Tourism, Hospitality and Retail
Queen Bee Consulting delivers engaging, face‑to‑face customer service workshops tailored to travel, tourism, hospitality and retail teams, helping front‑line staff turn everyday interactions into memorable guest experiences that drive repeat business and referrals. Drawing on best‑practice industry standards from the tourism, travel and hospitality sector, our sessions build practical skills in communication, service recovery, upselling and managing difficult situations, so your people feel confident and your customers feel genuinely valued
Kathy Purves has over 35 years experience in retail customer service, mostly within the travel industry. She has worked her way from consultant through to manager and franchise owner within the travel industry. Over the past 10 years or so, she has also moved into the training space, managing student portfolios in large travel companies, as well as writing and delivering training content in the leadership & management space. She holds (at last count) 6 certificates and 3 Diplomas across all these industries.
Her specialities lie in Conflict Management, specifically dealing with customer aggression and complaints management, as well as Sales & Marketing processes.
She lives on a rural property in a small country WA town, but is often travelling across the country to deliver in person workshops.
Qualifications:
Cert 3: Travel; Infection Control Skillset (Covid); Apply First Aid
Cert 4: Training & Assessment; Travel & Tourism, Business
Diplomas: Training & Assessment; Design & Delivery; Leadership & Management
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